Free for free events! We only charge fees on paid tickets sold through the platform.
You can choose to pass the fees on to your attendees or absorb them yourself.
Pricing for France (EUR)
Calculate Your Movétan Fees
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Total Movétan Service Fee (payment fees included)Frequently Asked Questions
Yes! If your event is entirely free, you pay nothing. No hidden fees, no subscription. Movétan only charges fees on paid tickets sold through the platform.
For each paid ticket sold, Movétan charges an all-inclusive service fee (card payment, payment account and payouts included):
- Organization based in the European Economic Area: 3.5% of the ticket price + €0.75 per ticket
- Organization based outside the EEA (Canada, UK, USA…): 5.5% + €0.85 per ticket
Nothing else is withheld or rebilled on a successful sale. Only a more expensive payment method (commercial card, card issued outside the EEA, currency conversion) triggers, for EEA organizations, a complement equal to Stripe's exact extra cost, detailed in the Fee Schedule.
Movétan is exempt from VAT under the French small-business scheme (art. 293 B CGI): no VAT is applied to the commission, and there is no VAT for you to reclaim on these amounts.
Example: €20 ticket, organization in France, fees added: the attendee pays €20.85, the service fee is €1.45 (€0.85 paid by the attendee, €0.60 deducted from your share), you receive €19.40. Fees included: the attendee pays €20, you receive €18.55.
Yes. When creating your event, you choose one of the following two options:
- Fees added to ticket price: the attendee pays the ticket price + 1.5% + €0.55 per ticket. The rest of the service fee is deducted from your share.
- Fees included in ticket price: the attendee pays only the displayed price. The whole Movétan fee is deducted from your share.
Important: This option is set at event creation and cannot be changed once the event is published. Choose carefully before publishing.
They are included in Movétan fees. Card payments, your Stripe payment account and payouts to your bank are never charged on top: the all-inclusive rate covers Stripe's cost for consumer cards issued in the European Economic Area, i.e. almost all payments.
| Case | What is added |
|---|---|
| EEA consumer card, Apple Pay, Google Pay | Nothing |
| Commercial or corporate card issued in the EEA | + 1.3 points of the amount paid, on that ticket (EEA organizations) |
| Card issued in the United Kingdom | + 1.0 point |
| Card issued outside the EEA and the UK | + 1.65 points |
| Currency conversion required for settlement | + 2% |
| Bank dispute (chargeback) | €25 flat fee on receipt, + €20 if we challenge and lose, €0 if the dispute is won |
| Refund | €2 per refunded order (capped on cancellation, waived if the order is under 24 h old) |
These complements reproduce Stripe's exact extra cost, with no margin. They are deducted from your share after collection and itemized on your statement. The buyer never pays a surcharge linked to their card: French law forbids it (art. L.112-12 of the Monetary and Financial Code).
Organizations based outside the EEA have a zone rate (5.5% + €0.85) covering all cards; only currency conversion may be added. Contractual amounts: Fee Schedule.
Payouts are automatic after each event ends, in 3 phases:
- 25% at D+2: first payout 48h after the event ends
- 55% at D+7: second payout one week after
- 20% at D+20: final balance (security hold for refunds)
A payout can be deferred — pending refund, open dispute, recent IBAN change. You are notified by email with the reason.
You need to set up your Stripe Connect account from your organizer dashboard.
If you use the ambassador system, the ambassador's commission is calculated on the organizer's net balance after deduction of Movétan fees.
Deduction order:
- The attendee pays the ticket price (+ Movétan fees if added)
- Movétan fees (3.5% + €0.75 per ticket, payment fees included) are retained by the platform
- Ambassador commission is calculated on the remaining amount
Example: For a €50 ticket, if the ambassador has a 10% commission, their pay is calculated on the net balance after all fees, not on the gross ticket price.
Movétan fees apply in the same way for all supported currencies. Only the fixed amount per ticket varies:
- EUR: 3.5% + €0.75 per ticket (EEA); 5.5% + €0.85 outside the EEA
- USD: 3.5% + $0.75 per ticket (EEA); 5.5% + $0.85 outside the EEA
You bear everything returned to the buyer. If you cancel or postpone, the buyer gets back the ticket price and the Movétan commission: that commission is withheld from you even if you never received it. If you refund as a goodwill gesture, only the ticket price is returned.
Details and worked examples: Fees and withholdings. Contractual amounts: Fee Schedule.
Reply to us within 48 hours: it is what lets us challenge the dispute effectively. A dispute costs you a €25 flat fee on receipt, €20 more if we challenge and lose (plus the disputed amount), and €0 if it is won. Scanning your entries is what wins disputes.
Step by step: A buyer disputes their payment: what to do?. Contractual amounts: Fee Schedule.